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FAQ for General Tech Questions

General...Total 12 items

How to Register software?



How to crop video file?




Please help me getting started with software.



How to split video file?



How to report bugs?


Please email any bugs or suggestions to

How to buy?



Please click for detail.

How to Install?


Before you install it, please make sure that you are logged on as Administrator or have Administrator rights. The installation wizard will finish in some seconds.

How to Upgrade?


Please uninstall the old version first, then install the new one. Save your registration number carefully.

What is the refund policy?



How long will it take to get your supporting response?


We promise to answer you within 48 hours. But in most cases you'll get our response in a few hours or immediately.

I entered the license code you sent to me, but the software said "Registration code is invalid", why?


Most registration problems and failures are due to entering the wrong key and/or wrong name. Please make sure that you enter the
correct information into the correct field before emailing us for help.

If I purchase your software, can I upgrade it for free in the future?



Yes, we provide free lifetime upgrade. Please download the update version by yourself, and you can register it using the same license code. or contact us we will send you the registration information.